The fine print.

Last updated: 30 September 2026

1. Acceptance

By using DRIVO ("the Platform") you agree to these Terms. If you do not agree, do not use the Platform. These Terms govern your access to and use of DRIVO's website, mobile applications, and services.

2. The Platform

DRIVO is a marketplace that connects customers with independent car rental agencies ("Agencies"). DRIVO itself does not own or operate any vehicles. The rental contract is between the customer and the Agency.

3. Bookings

When you make a booking, you enter a rental agreement with the Agency. DRIVO facilitates payment and booking management but is not a party to the rental agreement. The Agency's own terms and conditions also apply.

4. Payments

Payments are processed securely via Stripe. In addition to the rental price, Customers pay a DRIVO service fee, calculated as a percentage of the rental and shown as a separate line before payment. DRIVO collects a platform fee (10% by default) on each booking. Agencies receive the remainder via Stripe Connect payouts within 7 business days of rental completion.

5. Cancellation

Each vehicle shows its cancellation policy before you book, and the policy shown when you book is the one that applies to that booking, even if the Agency changes it later. Flexible: a full refund when cancelled at least 24 hours before pickup; after that the first day's rental is kept. Moderate (also the rule for a vehicle without a stated policy): a full refund when cancelled at least 48 hours before pickup; after that the first day's rental is kept. Strict: a full refund when cancelled at least 7 days before pickup; after that half of the rental is kept. Non-refundable: the rental is not refunded when the Customer cancels. The exact amount is shown before the cancellation is confirmed. A booking whose driver's licence has not been verified by the pickup date is cancelled and refunded in full. If the Agency cancels, the Customer is refunded in full. The DRIVO service fee is refunded in full with a cancellation inside the free-cancellation period or when the Agency cancels; otherwise it is kept. A booking paid at the counter is not charged by DRIVO, so cancelling it before pickup costs nothing through DRIVO. Refunds go back to the original payment method; banks usually show them within 5–10 business days.

6. Agency obligations

Agencies must provide accurate vehicle listings, maintain appropriate insurance, and honour confirmed bookings. DRIVO reserves the right to suspend or remove Agencies that fail to meet our standards.

7. User conduct

You agree not to use the Platform for any unlawful purpose, submit false information, or attempt to circumvent fees. DRIVO may suspend accounts that violate these Terms.

8. Limitation of liability

DRIVO's liability is limited to the amount you paid for the affected booking. We are not liable for accidents, vehicle damage, or losses arising from the rental itself. These are between the customer and the Agency.

9. Governing law

These Terms are governed by French law. Disputes shall be resolved in the courts of Paris, France, unless mandatory local consumer protection laws apply.

10. Contact

For any questions about these Terms, contact contact@drivorent.com.